> Source: [sk105478](https://support.checkpoint.com/results/sk/sk105478)

# sk105478 - How to collect Endpoint Security Client logs on Mac OS X when the tray icon is missing

| Property | Value |
|----------|-------|
| Solution ID | sk105478 |
| Date Created | 2015-03-30 |
| Last Modified | 2024-12-23 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | macOS |

## Solution

Follow these steps:

1. From ***Finder*** , click on "***Go*** " menu.  

2. Choose "***Computer*** ".  

3. Open your Mac Hard Drive by choosing the appropriate icon on the right-side pane.  

4. Navigate to ***Library -\> Application Support -\> Checkpoint -\> Endpoint Security*** .  

5. Left-click on "***Collect_Logs.sh*** " - choose "***Open With*** " - choose "***Other*** ".  

6. In the ***Enable*** filter at the bottom, change "***Recommended Applications*** " to "***All Applications*** ".  

7. Browse through "***Utilities*** " - choose "***Terminal***".

**Related solution:** [sk105497 - How to collect Endpoint Security Client logs on a Mac OS X](http://supportcontent.checkpoint.com/solutions?id=sk105497).

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