> Source: [sk105348](https://support.checkpoint.com/results/sk/sk105348)

# sk105348 - Identity Awareness SmartView Tracker log shows description: "A Secondary session request was received from the same IP."

| Property | Value |
|----------|-------|
| Solution ID | sk105348 |
| Date Created | 2015-03-25 |
| Last Modified | 2020-10-06 |
| Technical Level | General |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X |
| OS | Windows, Gaia |

## Symptoms

- * Identity Awareness SmartView Tracker log shows description: "A secondary session request was received from the same IP. This caused logout of the current session."
* Remote Access Endpoint VPN users are disconnected from tunnel. After a few moments, they are able to reconnect.

## Solution

To resolve this issue:

* Navigate to the 'Gateway Properties \> VPN Clients \> Office Mode \> Optional Parameters'.

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* Set the IP lease duration to same duration (in minutes) that is configured in the 'Gateway Properties \> Identity Awareness \> Active Directory Query \> Settings \> User/IP association timeout (minutes)'.

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* Install policy.

If using DHCP for assigning IP addresses to OM users, please read also [sk43615](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk43615 "sk43615").

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