> Source: [sk104802](https://support.checkpoint.com/results/sk/sk104802)

# sk104802 - Gaia Portal is not accessible after installing a hotfix on R77.10 / R77.20

| Property | Value |
|----------|-------|
| Solution ID | sk104802 |
| Date Created | 2015-02-23 |
| Last Modified | 2018-10-23 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server, Endpoint Security |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, Cloud, R82.x, R82.20, R82.x, R81.20, R82, R82.20, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Gaia Portal is not accessible after installing a hotfix on R77.10 / R77.20.

* */var/log/messages* file repeatedly shows:

  ```
  
  pm[PID_of_PM]: Restarted /web/cpshared/web/Apache/2.2.0/bin/httpd2[PID], count=N
  pm[PID_of_PM]: Reaped: httpd2[PID]
  pm[PID_of_PM]: Scheduled httpd2 for +900 secs Restarted
  ```

* Output of "*ps auxw \| grep -v grep \| grep httpd2* " command is empty (i.e., the *httpd2* process is not running).

* The *$CPAPACHEDIR/conf/cp-httpd.conf* file shows that the path to "modules" contains "*_APACHEDIR_*".

## Cause

*httpd2* process is not able to start because the involved hotfix changed the path in the *$CPAPACHEDIR/conf/cp-httpd.conf* file in specific lines - instead of */opt/CPshrd-R77/web/Apache/2.2.0/modules/* , the path was changed to *_APACHEDIR_/modules/*.

## Solution

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