> Source: [sk104647](https://support.checkpoint.com/results/sk/sk104647)

# sk104647 - Gaia Clish crashes when running 'show configuration ...' commands

| Property | Value |
|----------|-------|
| Solution ID | sk104647 |
| Date Created | 2015-02-16 |
| Last Modified | 2023-12-04 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.x, R82.20, R82.x, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- Gaia Clish crashes when running any of these commands:

* show configuration static-route
* show configuration routemaps
* show configuration vrrp
* show configuration rip
* show configuration router-id
* show configuration router-options
* show configuration rdisv
* show configuration trace
* show configuration tracefile

## Cause

*/web/cgi-bin/validate.tcl* is missing on the Gaia machine.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R77.30](http://supportcontent.checkpoint.com/solutions?id=sk106162) - since *Take_95*

For **lower [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/enterprise-software-support-timeline/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

1. Hotfix has to be installed on ***machine running Gaia OS***.

   **Notes:**
   * In cluster environment, this procedure must be performed on *all* members of the cluster.
   * In Management HA environment, this procedure must be performed on *both* Management Servers.

   <br />

   <br />

2. Transfer the hotfix package to the machine (into some directory, e.g., */some_path_to_fix/* ).   

3. Unpack the hotfix package:

   ***\[Expert@HostName\]# cd /some_path_to_fix/***   
   ***\[Expert@HostName\]# tar -zxvf SecurePlatform_\<HOTFIX_NAME\>.tgz***   

4. Install the hotfix:

   ***\[Expert@HostName\]# ./SecurePlatform_\<HOTFIX_NAME\>***
   **Note:** The script will stop all of Check Point services (*cpstop* ) - read the output on the screen.   

5. Reboot the machine.

The following ***workaround*** is available:

1. Perform a clean install of the same version of Gaia OS (even in VMWare).  

2. Copy the ***/web/cgi-bin/validate.tcl*** file from the cleanly installed Gaia OS to your computer.   

3. Copy the ***validate.tcl*** file from your computer to the ***/web/cgi-bin/*** directory on the problematic Gaia OS.   

4. Assign the required ownership and permissions:

   ***\[Expert@HostName:0\]# chown -v admin:root /web/cgi-bin/validate.tcl***   
   ***\[Expert@HostName:0\]# chmod -v u=rwx,g=rx,o=rx /web/cgi-bin/validate.tcl***

**Related solutions:** [sk123562 - ClishD process is crashing when running "show configuration" and "show configuration snmp"](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123562)  
[sk176867 - Segmentation fault error from 'show users' command in Gaia Clish](https://support.checkpoint.com/results/sk/sk176867)

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content