> Source: [sk103941](https://support.checkpoint.com/results/sk/sk103941)

# sk103941 - DLP log files received without the email file attached  

| Property | Value |
|----------|-------|
| Solution ID | sk103941 |
| Date Created | 2014-12-29 |
| Last Modified | 2021-01-29 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- DLP logs on R77.XX SmartViewTracker/SmartLog shows:  

```
"Failed to write new email files in '/var/spool/mail'. 
Usage percentage of the file system is 85% which exceeds the global quota of 80%"
```

DLP logs on R80.XX SmartConsole shows:  

```
"Failed to save the email files in repository. Please check your file system usage percentage"
```

## Cause

Not enough space on the gateway HD (can be caused either by too many quarantined messages or by other reasons).

## Solution

This solution requires authentication. Please log in to view the full solution.

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