> Source: [sk103939](https://support.checkpoint.com/results/sk/sk103939)

# sk103939 - "Reason - Failed to process the file" and "Information - precise_error: unknown error" log from Anti-Virus blade in SmartView Tracker / SmartLog 

| Property | Value |
|----------|-------|
| Solution ID | sk103939 |
| Date Created | 2014-12-29 |
| Last Modified | 2020-01-09 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Anti-Virus fails to process file.

* SmartView Tracker / SmartLog log from Anti-Virus blade shows:

  ```
  
  Action = Prevent
  Reason = Failed to process the file
  Information = precise_error: unknown error
  ```

## Cause

An unspecified error was detected / limit exceeded.

This log may appear due to any of the following reasons when the "Enable Archive scanning" option is enabled in the Threat Prevention Profile (in "Anti-Virus Settings"):

1. Password protected archive
2. Maximum number of extracted files reached (example: [sk111760](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk111760))
3. Maximum nesting level reached
4. Maximum unpacked size reached
5. Maximum decompression ratio reached
6. Gzip max decompressed file size

## Solution

This solution requires authentication. Please log in to view the full solution.

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