> Source: [sk103727](https://support.checkpoint.com/results/sk/sk103727)

# sk103727 - How to uninstall Endpoint Security Client in SafeMode

| Property | Value |
|----------|-------|
| Solution ID | sk103727 |
| Date Created | 2014-12-16 |
| Last Modified | 2025-12-22 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * FDE blade is stuck in "Waiting for Policy" stage
* When trying to uninstall the client, following error appears:   
  *Error 27118.FDE must finish deployment before it can be uninstalled*
* When uninstalling a client through Control Panel or command prompt, a black box with file path "...EFR/ARCleaner.exe" will appear, stay open for a period of time, uninstallation dialog box will close, but client will still be installed and running.

## Solution

**This is not relevant for any supported versions!**

**Starting in Enterprise Endpoint Security E80.84 Windows Clients, it is possible to uninstall the Endpoint Security Client when it is in one of the following states:**

* **User Acquisition**
* **Waiting for Policy**
* **Deliver Recovery File**
* **Waiting for Restart**

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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