> Source: [sk103595](https://support.checkpoint.com/results/sk/sk103595)

# sk103595 - "Database contains services with an unsupported protocol type. For a list of supported protocols, please refer to sk103595" error during a Management Server upgrade to R80 / R80.10 / R80.20 / R80.30 / R80.40

| Property | Value |
|----------|-------|
| Solution ID | sk103595 |
| Date Created | 2016-05-09 |
| Last Modified | 2021-11-22 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- "`Database contains services with an unsupported protocol type. 
For a list of supported protocols, please refer to sk103595`" error during an upgrade of a Management Server to the R80 / R80.10 / R80.20 / R80.30 / R80.40 version.

## Cause

The configured policies contain in their rulebases services whose "*Protocol Type:* " field (open the service object and click on the "*Advanced...*" button) contains a protocol type that is not supported in the R80 / R80.10 / R80.20 / R80.30 / R80.40 version.

*Example* :  
[![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk103595/Example.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk103595/Example.png "Click the image to see it in full size in a new tab/window")

## Solution

Do one of these:

* Modify the service properties to contain a supported protocol type

* Change to another service that contains a supported protocol type.

These are the supported protocol types in services in the R80 / R80.10 / R80.20 / R80.30 / R80.40 versions:

* ADVP_both_protocol
* ADVP_c2s_protocol
* ADVP_s2c_protocol
* ASPII_PROTO
* BackWeb
* BITTORRENT
* CIFS_PROTOCOL
* CitrixICA
* CPAS_NOTIFY
* CP-DHCP-relay
* CP-DHCP-reply
* CP-DHCP-request
* DHCP-reply
* DHCP-request
* DNS_TCP
* DNS_UDP
* DNS_UDP_PSL_MT_PROTO
* DNS_UDP_PSL_PROTO
* EDONKEY
* EDONKEY_UDP
* HTTPS
* FASTTRACK
* FreeTel
* FTP
* FTP_BASIC
* FTP_DATA_ASPII
* FTP-BIDIR
* FTP-PASV
* FTP-PORT
* FW1_CVP
* GNUTELLA
* H.323
* H.323_ANY
* H.323_RAS
* HTTP
* HTTP_DISPATCHER
* HTTP_WEBSEC
* ICQ_PROTOCOL
* IIOP
* IMAP
* INSPECT_STREAMING
* MGCP_UDP
* MMS
* MSEXCHANGE
* MSNMS_PROTOCOL
* NBDATAGRAM
* NBNAME
* NetShow
* PNA
* POP3
* PPTP_TCP
* RSHELL
* RTSP
* SCCP_TCP
* Secure_SCCP_Proto
* SIP_ANY_TCP_PROTO
* SIP_TCP_PROTO
* SIP_TLS_TCP
* SIP_UDP
* SIP_UDP_ANY
* SKYPE
* SMTP
* SMTP_MAIL
* SNMP_COMMUNITY;
* SNMP_V3
* Snmp-Read
* SQL_SLAMMER
* SQLNET2
* SSH2
* SSL_V3
* SYN_ASPAM
* UA
* WinFrame
* YAHOO

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