> Source: [sk103522](https://support.checkpoint.com/results/sk/sk103522)

# sk103522 - UserCheck page is not displayed

| Property | Value |
|----------|-------|
| Solution ID | sk103522 |
| Date Created | 2014-11-26 |
| Last Modified | 2025-10-23 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * UserCheck page is not displayed, although traffic is redirected to it.

* UserCheck page is not displayed even when trying to access it directly.

* "*mpclient getdata UserCheck*" command (issued several times) shows that the port is changing all the time, meaning the process tries to come up, but fails.

* HTTP/HTTPS Proxy is not enabled on the Security Gateway. HTTPS Inspection is enabled.
* UserCheck connectivity debug (fw ctl zdebug + crypt) shows that the port is constantly changing:
* ;\[cpu_2\];\[fw4_1\];vm_mux_get_portal_port 10: portal_num is 1, configured_portals is 10; ;\[cpu_2\];\[fw4_1\];vm_mux_get_portal_port 10: returning port (59937); ;\[cpu_1\];\[fw4_2\];vm_mux_get_portal_port 10: portal_num is 1, configured_portals is 10; ;\[cpu_1\];\[fw4_2\];vm_mux_get_portal_port 10: returning port (62710); ;\[cpu_3\];\[fw4_0\];vm_mux_get_portal_port 10: portal_num is 1, configured_portals is 10; ;\[cpu_3\];\[fw4_0\];vm_mux_get_portal_port 10: returning port (55247);
* In the logs and monitors we were able to see redirection to the User Check, but still the User Check message is not displayed on browser.

## Cause

The *pidfile* in */opt/CPUserCheckPortal/log/* directory is stuck and contains the old PID of the UserCheck portal.

## Solution

This solution requires authentication. Please log in to view the full solution.

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