> Source: [sk103511](https://support.checkpoint.com/results/sk/sk103511)

# sk103511 - "Failed to Load Security Policy: Bad address" error on policy installation failure

| Property | Value |
|----------|-------|
| Solution ID | sk103511 |
| Date Created | 2014-11-26 |
| Last Modified | 2023-07-16 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Kernel debug on Security Gateway (`fw ctl debug -m kiss error warning ioctl pm htab ghtab mtctx salloc / fw ctl debug --m CI all / fw ctl debug --m fw + filter ioctl cmi`) shows:  

  `ci_policy_settings_av_smtp_new: [WARNING]: failed to get ci_av_smtp_err_text_line parameter value`  
  `

  ci_policy_settings_av_smtp_new: [WARNING]: failed to get ci_av_smtp_return_smtp_ok_upon parameter value`  
  `

  ci_policy_settings_av_check_smb_enabled: [WARNING]: failed to get ci_av_scan_smb parameter value`  
  `

  ci_module_load: [ERROR]: trying to enable AV legacy mode while its set to 2`  
  `

  ci_module_load: [FATAL ERROR]: failed loading ci_module`  
  `

  FW-1: Warning: atomic loading failed during ci_module_load()`  
  `

  FW-1: Warning: atomic loading failed during policy replacement (preparation stage)`  

* Output of `fw -d fetchlocal -d` command on Security Gateway shows:  

  `fw-creditbank[date/time] fw_atomic_destroy: set FWHA_CUL_POLICY_STATE_FREEZE to: FWHA_CUL_POLICY_STATE_FREEZE_OFF `  
  `
  Failed to Load Security Policy: Bad address`  
  `
  fw-creditbank[date/time] fw_rfetchx_local_ex: failed to load Security Policy`   

* Policy installation fails with "Failed to Load Security Policy: Bad address" error.

## Cause

Duplicated Anti-Virus blade is selected on the object.

## Solution

This solution requires authentication. Please log in to view the full solution.

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