> Source: [sk103500](https://support.checkpoint.com/results/sk/sk103500)

# sk103500 - 'vsx_util reconfigure' command fails with "Internal Error: got empty reply set"

| Property | Value |
|----------|-------|
| Solution ID | sk103500 |
| Date Created | 2014-11-30 |
| Last Modified | 2014-12-01 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- '`vsx_util reconfigure`' command fails with "`Internal Error: got empty reply set`".

## Cause

Possible reason: the FWM process of the Security Management Server / Domain Management Server has crashed.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content