> Source: [sk103433](https://support.checkpoint.com/results/sk/sk103433)

# sk103433 - "CPUSE requires a valid license for downloads and updates" message in Gaia Portal

| Property | Value |
|----------|-------|
| Solution ID | sk103433 |
| Date Created | 2014-11-20 |
| Last Modified | 2026-04-09 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R82.10, R82, R81.20, R82.10, R81 (EOS), R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * "`CPUSE requires a valid license for downloads and updates. The trial license is currently active and will expire on DD-MMM-YYY HH:MM:SS`" message in Gaia Portal ('`Upgrades (CPUSE)`' pane / '`Software Updates`' pane - '`Status and Actions`' - "`Important Messages`" section at the top).

  *Example*:


  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk103433/sk103433_Notification.png)
* The option '`Automatically download Contracts and other important data (Recommended)`' is enabled in '`Global Properties`' per [sk94508](http://supportcontent.checkpoint.com/solutions?id=sk94508).

* Debug of Gaia Software Updates Agent daemon (per [sk92449](http://supportcontent.checkpoint.com/solutions?id=sk92449)) shows in */opt/CPInstLog/DeploymentAgent.log* :  

  `DEBUG: The user has not authorized downloads, not performing update.`

* When in the WebUI the below message is presented stating: Error: Your currently installed license is not entitled to receive updates from CheckPoint download center. Contact CheckPoint Account Services for Assistance.

## Cause

CPUSE process (*DAservice*) is not authorized to perform updates.

## Solution

This solution requires authentication. Please log in to view the full solution.

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