> Source: [sk103129](https://support.checkpoint.com/results/sk/sk103129)

# sk103129 - Not able to connect to Gaia Portal due to issues with SSL certificate

| Property | Value |
|----------|-------|
| Solution ID | sk103129 |
| Date Created | 2014-10-29 |
| Last Modified | 2022-07-28 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * Not able to connect to Gaia Portal.

* */var/log/httpd2_error_log* file shows:

  ```
  
  [error] Init: Pass phrase incorrect
  [error] SSL Library Error: ... error:0D094068:asn1 encoding routines:d2i_ASN1_SET:bad tag
  [error] SSL Library Error: ... error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag
  [error] SSL Library Error: ... error:0D07803A:asn1 encoding routines:ASN1_ITEM_EX_D2I:nested asn1 error
  [error] SSL Library Error: ... error:0D09A00D:asn1 encoding routines:d2i_PrivateKey:ASN1 lib
  ```

* */var/log/httpd2_error_log* file under debug per [sk84561](http://supportcontent.checkpoint.com/solutions?id=sk84561) shows:

  ```
  
  [info] Init: Seeding PRNG with 136 bytes of entropy
  [info] Loading certificate & private key of SSL-aware server
  [info] Init: Requesting pass phrase from dialog filter program (/bin/passphrase_xlate)
  [error] Init: Pass phrase incorrect
  [error] SSL Library Error: ... error:0D094068:asn1 encoding routines:d2i_ASN1_SET:bad tag
  [error] SSL Library Error: ... error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag
  [error] SSL Library Error: ... error:0D07803A:asn1 encoding routines:ASN1_ITEM_EX_D2I:nested asn1 error
  [error] SSL Library Error: ... error:0D09A00D:asn1 encoding routines:d2i_PrivateKey:ASN1 lib
  ```

## Cause

SSL certificate is corrupted or expired.

## Solution

This solution requires authentication. Please log in to view the full solution.

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