> Source: [sk103072](https://support.checkpoint.com/results/sk/sk103072)

# sk103072 - SmartEndpoint GUI fails to connect to Endpoint Security Management Server because the Server is not running

| Property | Value |
|----------|-------|
| Solution ID | sk103072 |
| Date Created | 2014-10-22 |
| Last Modified | 2022-11-07 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Windows, Gaia |
| Platform | Intel/PC, Smart-1 |

## Symptoms

- * When connecting with SmartEndpoint GUI to Endpoint Security Management Server, an error appears that Endpoint Security Management Server is not running.

* Output of '`cpwd_admin list`' command on Endpoint Security Management Server shows the state of the '`EPM`' process as "T" (terminated).

* *$UEPMDIR/logs/server_messages.log* file on Endpoint Security Management Server shows:  
  `ERROR - Failed to initialize ActiveMQ broker service `   

  `ERROR - Failed to load: URL [file:/opt/CPuepm-R77/engine/conf/activemq.xml], reason: Line 1 in XML document from URL [file:/opt/CPuepm-R77/engine/conf/act ivemq.xml] is invalid; nested exception is org.xml.sax.SAXParseException: Content is not allowed in prolog.`

## Cause

The file *$UEPMDIR/engine/conf/activemq.xml* became corrupted.

## Solution

This solution requires authentication. Please log in to view the full solution.

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