> Source: [sk102527](https://support.checkpoint.com/results/sk/sk102527)

# sk102527 - Identity Awareness Gateway freezes / reboots itself, and Captive Portal is not reachable

| Property | Value |
|----------|-------|
| Solution ID | sk102527 |
| Date Created | 2014-09-16 |
| Last Modified | 2023-01-16 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Security Gateway with enabled Identity Awareness blade freezes / reboots itself.

* Identity Awareness Captive Portal is not reachable.

* Output of "df -k" command on Identity Awareness Gateway shows that root (/) partition is almost 100% used.

* Search for large files (`find / -size +1G -type f`) shows Identity Awareness Captive Portal log files */opt/CPNacPortal/logs/access_log* and */opt/CPNacPortal/logs/error_log*, which are constantly growing.

* Auto-rotation of the logs does not happen.

## Cause

Currently, Identity Awareness Captive Portal log files */opt/CPNacPortal/logs/access_log* and */opt/CPNacPortal/logs/error_log* are not rotated.

## Solution

This solution requires authentication. Please log in to view the full solution.

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