> Source: [sk102438](https://support.checkpoint.com/results/sk/sk102438)

# sk102438 - "Reset to factory defaults" option on 4800 and 12200 appliances running R77.20 is not working

| Property | Value |
|----------|-------|
| Solution ID | sk102438 |
| Date Created | 2014-09-15 |
| Last Modified | 2015-04-07 |
| Technical Level | Advanced |
| Products | Security Gateway, Hardware |
| Versions | R82.10, R82, R81.20, Not Version-Specific |
| OS | Gaia |
| Platform | 20, 400 |

## Symptoms

- When selecting the "Reset to factory defaults - R77.20" option, the following error message is printed:

```
Selected:  Reset to factory defaults - Gaia R77.20
Error 15: File not found
Press any key to continue...
```

## Cause

An incorrect entry in the*/etc/grub.conf* file prevented loading the correct kernel image.

## Solution

This solution requires authentication. Please log in to view the full solution.

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