> Source: [sk102429](https://support.checkpoint.com/results/sk/sk102429)

# sk102429 - Contracts update in SmartUpdate fails with "Could not fetch contracts from User Center"

| Property | Value |
|----------|-------|
| Solution ID | sk102429 |
| Date Created | 2014-09-09 |
| Last Modified | 2016-11-28 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * Contracts update from the User Center in SmartUpdate fails with "`Could not fetch contracts from User Center`" error.
* Customer is able to manually download the contract file and upload successfully to SmartUpdate
* Has connection to the Checkpoint update sites from the management station and GUI device.

## Cause

The %*FWDIR%* path on the client machine is wrong.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content