> Source: [sk102292](https://support.checkpoint.com/results/sk/sk102292)

# sk102292 - File download is blocked by the defined Threat Prevention policy, but the UserCheck page does not appear

| Property | Value |
|----------|-------|
| Solution ID | sk102292 |
| Date Created | 2014-09-03 |
| Last Modified | 2016-06-09 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * When trying to download files that should be blocked by the Threat Prevention policy (e.g., all '`*.exe`'), the file download is blocked, but the UserCheck block page does not appear.

* Issue occurs only for some sites. For other sites, the UserCheck block page appears as expected.

* According to SmartView Tracker / SmartLog logs:

  * When downloading from sites, for which the UserCheck block page did not appear, the Threat Prevention policy action was 'Prevent'

    ```
    
    Blade = Anti-Virus
    Action = Prevent
    Malware Action = Forbidden file type download 
    ```

  * When downloading from sites, for which the UserCheck block page appeared as expected, the Threat Prevention policy action was 'Block':

    ```
    
    Blade = Anti-Virus
    Action = Block
    UserCheck Message = The site you are trying to access is classified as malicious and has been blocked
    Malware Action = Forbidden file type download 
    ```

## Cause

Data is sent to the client before the inspection is completed.

## Solution

This solution requires authentication. Please log in to view the full solution.

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