> Source: [sk102213](https://support.checkpoint.com/results/sk/sk102213)

# sk102213 - The "dlp_fingerprint" and "cp_file_convert" processes consume CPU at high level although DLP blade is disabled

| Property | Value |
|----------|-------|
| Solution ID | sk102213 |
| Date Created | 2014-09-03 |
| Last Modified | 2022-01-04 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Output of 'top" command shows that the "dlp_fingerprint" process and the "cp_file_convert" process consume CPU at a high level even though the DLP blade is disabled.

* Output of 'top" command shows that the state of the "dlp_fingerprint" process and the "cp_file_convert" process is "Z" (zombie).

## Solution

This problem was fixed. The fix is included in:

* Check Point R80.40
* Check Point R80.30 Take 135
* Check Point R80.20 Take 134
* Check Point R80.10 Take 259

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

Also, the following workaround is available:

1. Connect to command line on the problematic Security Gateway.   

2. Log in to Expert mode and stop Check Point services: ***\[Expert@HostName\]# cpstop***
3. Backup the current *$FWDIR/conf/fwauthd.conf* file:

   ***\[Expert@HostName\]# cp $FWDIR/conf/fwauthd.conf $FWDIR/conf/fwauthd.conf_ORIGINAL***
4. Edit the current *$FWDIR/conf/fwauthd.conf* file:

   ***\[Expert@HostName\]# vi $FWDIR/conf/fwauthd.conf***
5. Comment out the following lines (add the "#" sign at the beginning of each line):

   ***# \<PORT_NUM\> fwdlp fwdlpd
   # \<PORT_NUM\> cp_file_convert cp_file_convertd
   # \<PORT_NUM\> dlp_fingerprint dlp_fingerprintd
   # \<PORT_NUM\> fwdlp discovery_fwdlpd
   # \<PORT_NUM\> cp_file_convert discovery_cp_file_convertd***   
   **# \<PORT_NUM\> cp_file_convert scrub_cp_file_convertd**
6. Save the file and exit from Vi editor.
7. Start Check Point services: ***\[Expert@HostName\]# cpstart***

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