> Source: [sk102178](https://support.checkpoint.com/results/sk/sk102178)

# sk102178 - Boot Menu is not seen during boot when connected via LOM card to Check Point Smart-1 25B, Smart-1 225 or 13500 / 13800 appliances

| Property | Value |
|----------|-------|
| Solution ID | sk102178 |
| Date Created | 2014-08-25 |
| Last Modified | 2019-04-24 |
| Technical Level | Advanced |
| Products | Security Management Server, Hardware |
| Versions | R82.10, R82, R81.20, Not Version-Specific, R82.20 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- Boot Menu is not seen during boot when connected via LOM card to Check Point Smart-1 25B, Smart-1 225 or 13500 / 13800 appliances - the output is redirected to serial cable.

## Cause

Output to serial console is hardcoded in software images for Smart-1 25B, Smart-1 225 and 13500 / 13800 appliances.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content