> Source: [sk102129](https://support.checkpoint.com/results/sk/sk102129)

# sk102129 - UserCheck page is not displayed

| Property | Value |
|----------|-------|
| Solution ID | sk102129 |
| Date Created | 2014-08-31 |
| Last Modified | 2017-10-16 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * UserCheck page is not displayed as per Application Control/URL FIltering policy.  

* Kernel debug (*fw ctl debug -m fw + drop tcpstr conn vm* ) shows the following:   

  `[fw4_0];vm_mux_first_packet: Defining conditions for vm_mux activation. Destination port = 80;`  
  `[fw4_0];vm_mux_first_packet: is_other_ssl_port= 0 ;`  
  `[fw4_0];vm_mux_first_packet: we are on visitor mode = 0 (vm port= 0);`  
  `[fw4_0];vm_mux_first_packet: Number of active portals = 1;`  
  `[fw4_0];vm_mux_first_packet: Connection is for http(s)? = 0 (`**allow redirect = 0**`);`  
  `[fw4_0];vm_mux_first_packet: is mp port allowed? allow_80_443_ports = 1 or connection from internal interfaces = 1;`  
  `[fw4_0];vm_mux_first_packet:Not calling vm_mux_start;`

  <br />

## Cause

The reason for the UserCheck page not being displayed is that MultiPortal does not allow redirects.  
This is controlled by the value of the kernel parameter *multi_portal_allow_redirect*.

## Solution

This solution requires authentication. Please log in to view the full solution.

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