> Source: [sk101827](https://support.checkpoint.com/results/sk/sk101827)

# sk101827 - Unable to log in to the GUI while cpmi_client is running

| Property | Value |
|----------|-------|
| Solution ID | sk101827 |
| Date Created | 2014-07-28 |
| Last Modified | 2023-11-26 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Unable to log in to the GUI while `cpmi_client` is running and FWM process is consuming RAM.   

* FWM debug shows: `licensing_tool_MsgHandler: message_callback: Got error message: Server replied with no results`  

* The environment consists of many gateways managed by a single Security Server.  

* `cpstat` on the Security Management server shows that `cpmi_client` locks the database.

## Cause

IPS update is set to every X hours. While the*cpmi_client* process runs the update, no GUI actions can be done.

## Solution

This solution requires authentication. Please log in to view the full solution.

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