> Source: [sk101569](https://support.checkpoint.com/results/sk/sk101569)

# sk101569 - "The program can't start because MSVCR100.dll is missing from your computer" error when launching R7X.XX SmartConsole GUI clients

| Property | Value |
|----------|-------|
| Solution ID | sk101569 |
| Date Created | 2014-07-15 |
| Last Modified | 2024-12-18 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Windows |

## Symptoms

- * "`The program can't start because MSVCR100.dll is missing from your computer. Try re-installing the program to fix the problem.`" error when launching R7X.XX SmartConsole GUI clients.

* Uninstalling or reinstalling the SmartConsole suite does not resolve the issue.

* Possible symptom:  

  "`Unable to register dlls in: C:\Program Files(X86)\CheckPoint\SmartConsole\R77.<XX>\PROGRAM\per_components_reg.conf.`" error during R77.XX SmartConsole installation.

## Cause

Some prerequisite software was not installed properly or was not installed at all.

## Solution

This solution requires authentication. Please log in to view the full solution.

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