> Source: [sk101463](https://support.checkpoint.com/results/sk/sk101463)

# sk101463 - Randomly, users are not able to connect from any device because they stop being associated by AD Query

| Property | Value |
|----------|-------|
| Solution ID | sk101463 |
| Date Created | 2014-06-30 |
| Last Modified | 2014-07-01 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Randomly, users are not able connect from any device.

* Debug of PDP daemon shows:

  `ADLOG::AssociationDB::handleAssociation: Got [`*USERNAME*`] as user name, but removing it, as this is a known multi user host`

## Cause

If 7 (default) or more users are currently associated for the same IP address, the IP address is automatically considered a "multi users host". A log about it is issued, all of the currently associated users are revoked, and all new user associations for this IP address are ignored.

Refer to [sk60301 (Identity Awareness AD Query)](http://supportcontent.checkpoint.com/solutions?id=sk60301).

## Solution

This solution requires authentication. Please log in to view the full solution.

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