> Source: [sk101409](https://support.checkpoint.com/results/sk/sk101409)

# sk101409 - YouTube videos not playing properly when HTTPS Inspection, Application Control and URL Filtering are enabled

| Property | Value |
|----------|-------|
| Solution ID | sk101409 |
| Date Created | 2014-07-20 |
| Last Modified | 2014-07-22 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * YouTube videos not playing properly when HTTPS Inspection, Application Control and URL Filtering are enabled
* User is able to get to https://www.youtube.com without any issues. Yet the selected video does not play properly and shows as temporarily unavailable.
* User is not prompted with UserCheck portal page.
* In SmartView Tracker, there are logs indicating that UserCheck is still pending.
* UserCheck action is set to "Ask" in the Application Control and URL Filtering rulebase.

## Cause

The HTTPS Inspection rule base is probably not configured properly, therefore not allowing the firewall to inspect the SSL traffic. This results in the traffic being blocked by the firewall, as we are unable to categorize it properly. In addition, the user is not responding to the UserCheck page, since it is not seen on the client side.

## Solution

This solution requires authentication. Please log in to view the full solution.

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