> Source: [sk101360](https://support.checkpoint.com/results/sk/sk101360)

# sk101360 - "A valid license was not found for the SmartEvent Intro Server. Please make sure you are connected to the SmartEvent Intro Server and the license on the SmartEvent Intro Server is valid." error when connecting with SmartEvent GUI to Smart-1 appliance

| Property | Value |
|----------|-------|
| Solution ID | sk101360 |
| Date Created | 2014-06-18 |
| Last Modified | 2025-06-16 |
| Technical Level | General |
| Products | Security Management Server, Licensing |
| Versions | R82.10, R82, R81.20, Not Version-Specific, R82.x, R82.20 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- "`A valid license was not found for the SmartEvent Intro Server. Please make sure you are connected to the SmartEvent Intro Server and the license on the SmartEvent Intro Server is valid.`" error when connecting with SmartEvent GUI to Smart-1 205 / 210/ 215 / 225 / 3050 / 3150 appliance.

## Cause

The wrong SmartEvent GUI version is used to connect to Smart-1 appliance.

## Solution

Download and install the SmartConsole installation package from the Smart-1 appliance:

* Smart-1 appliance running Gaia OS:

  1. Connect to Gaia Portal in your browser at *https://IP_ADDRESS*
  2. Go to "*Maintenance* " section - click on "*Download Smart Console*" page
* Smart-1 appliance running SecurePlatform OS:

  1. Connect to SecurePlatform WebUI in your browser - *https://IP_ADDRESS*
  2. Go to "*Product Configuration* " section - click on "*Download SmartConsole*" page

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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