> Source: [sk101327](https://support.checkpoint.com/results/sk/sk101327)

# sk101327 - Identity Agent on Mac OS X asks to validate the "Trust" for Identity Server during each boot

| Property | Value |
|----------|-------|
| Solution ID | sk101327 |
| Date Created | 2014-06-16 |
| Last Modified | 2016-02-01 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- During each boot, Identity Agent on Mac OS X presents the following window:

```

This is the first time you are connecting to this server.
To be absolutely sure that no one is impersonating your identity server,
compare the information below to the information provided by your System
Administrator.

Do you approved this information as Valid?
Server: Identity_Server_URL
Fingerprint: empty_field

[Trust]���[Don't Trust] 
```

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk101327/sk101327_Identity_Agent.jpg)

## Cause

Fingerprint is not calculated correctly, which prevents the fingerprint from being saved.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content