> Source: [sk101218](https://support.checkpoint.com/results/sk/sk101218)

# sk101218 - "Inconsistent information found..." error when loading SmartDashboard after a database import

| Property | Value |
|----------|-------|
| Solution ID | sk101218 |
| Date Created | 2014-06-09 |
| Last Modified | 2016-09-26 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.10, R82.20, R82.20, R82, R81.20, R81.20, R82, R82.20 |
| OS | Windows, Gaia |

## Symptoms

- * After a migration from an older version, "Inconsistent information found. Verify that your database is intact. Rule X, cannot locate object 'UserY@Any" error appears when loading SmartDashboard.   

* SmartDashboard does not show any user.

## Cause

The *fwauth.NDB* was corrupted prior to the upgrade/export procedure, during the upgrade the corruption is identified and the users database is not saved.

## Solution

This solution requires authentication. Please log in to view the full solution.

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