> Source: [sk101164](https://support.checkpoint.com/results/sk/sk101164)

# sk101164 - SmartEvent reporter tab hanging

| Property | Value |
|----------|-------|
| Solution ID | sk101164 |
| Date Created | 2014-06-30 |
| Last Modified | 2017-10-19 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * Reports Tab in SmartEvent doesn't respond for long time, while other tabs works fine.
* There will be no issue with event generation.

## Cause

There may be a scheduled or manual report that was generated and is too large or is corrupted. It is causing the reports tab to timeout in SmartEvent.

## Solution

As a work around, please follow the next procedure:

1. Open the SmartReporter console.
2. Go to the Activity Tab
3. Delete the last set of reports that was generated (right click and delete).  
   You may also use CTRL and select the group and one time, then right click and delete.
4. cpstop
5. cpstart
6. Log out of SmartEvent and log back in.

You should now be able to access the Reports tab in SmartEvent.

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