> Source: [sk101100](https://support.checkpoint.com/results/sk/sk101100)

# sk101100 - CPUSE packages displayed in Gaia Portal / Gaia Clish can not be installed due to CRs conflict

| Property | Value |
|----------|-------|
| Solution ID | sk101100 |
| Date Created | 2014-05-29 |
| Last Modified | 2023-04-30 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * CPUSE packages displayed in Gaia Portal / Gaia Clish can not be installed due to CRs conflict.

  * In Gaia Portal:

    Navigate to *Upgrades (CPUSE)* section (in Gaia OS R77.20 and above) / to *Software Updates* section (in Gaia OS R77.10 and lower) - click on *Status and Actions* page.
  * In Gaia Clish:

    Run:  
    HostName:0\> *show installer packages available-for-download*
* CPUSE shows recommended packages for download that were already installed.

## Cause

CPUSE shows the available packages based on the main installed version. Verification must be performed manually for each package.

## Solution

No fix is required; the system is functioning as designed.

Perform package verification before installing it:

* In Gaia Portal:

  * Either select the package - click on ***More*** button on the toolbar - click on ***Verify***
  * Or right-click on the package - click on ***Verify***
* In Gaia Clish:

  *HostName\> **installer verify*** \[pess Space key\]\[press Tab key\]  
  *HostName\> **installer verify \<Package_Number\>***

**Related solutions:**

* [sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449)

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content