> Source: [sk100826](https://support.checkpoint.com/results/sk/sk100826)

# sk100826 - After configuring new Log Server for a Security Gateway, no logs are received on the new Log Server

| Property | Value |
|----------|-------|
| Solution ID | sk100826 |
| Date Created | 2014-05-21 |
| Last Modified | 2014-05-25 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| Platform | Smart-1 |

## Symptoms

- * User has configured a new Log Server. This new Log Server was selected in the properties of for a Security Gateway object. However, SmartView Tracker does not show any logs on the new Log Server.

* Output of the `netstat -anp | grep -E "Foreign|257"` command on the Security Gateway shows that the connection from Security Gateway to TCP port 257 is in the state "`TIME_WAIT`".

## Cause

Security Gateway is not "aware" of the new Log Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content