> Source: [sk100571](https://support.checkpoint.com/results/sk/sk100571)

# sk100571 - Webpage does not redirect to UserCheck page

| Property | Value |
|----------|-------|
| Solution ID | sk100571 |
| Date Created | 2014-05-09 |
| Last Modified | 2025-11-19 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- When browsing to a block site, the site gets blocked however the page does not redirect to the UserCheck web page

## Cause

On SmartDashboard, the UserCheck Web Portal "Main URL" is configured with the incorrect IP. On a cluster, it is not configured as the virtual IP (VIP) of the cluster.

## Solution

This solution requires authentication. Please log in to view the full solution.

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