> Source: [sk100566](https://support.checkpoint.com/results/sk/sk100566)

# sk100566 - Gaia OS clean install from USB device fails

| Property | Value |
|----------|-------|
| Solution ID | sk100566 |
| Date Created | 2014-05-08 |
| Last Modified | 2024-07-02 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- Gaia OS clean install from USB device fails on Open Server or Check Point Appliance. The messages indicate that installer has included the USB device as part of the installation partition, and attempts to format the drive (`/dev/sda2`).

Example of a possible error:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk100566/error.jpg)

## Cause

Gaia OS installer (Anaconda) includes the USB installation media as part of the installation target. There is no way to "un-select" the USB drive from the target drive list.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81.20 (Titan)](https://support.checkpoint.com/results/sk/sk170416)

Check Point recommends to always upgrade to the most recent version

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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