> Source: [sk100532](https://support.checkpoint.com/results/sk/sk100532)

# sk100532 - "Failed login" logs in SmartView Tracker for users trying to authenticate against the Active Directory Server

| Property | Value |
|----------|-------|
| Solution ID | sk100532 |
| Date Created | 2014-05-06 |
| Last Modified | 2015-09-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * SmartView Tracker logs show "`Failed login`" for users trying to authenticate against the Active Directory (AD) Server.

* "`Binding to LDAP: Failed to connect to LDAP server`" error when trying to browse an LDAP Account Unit in SmartDashboard.

* LDAP traffic capture from Security Gateway or Management Server shows that AD Server responds to a bindRequest with:

  `invalidCredentials 80090308: LdapErr: DSID-0c0903c5, comment: AcceptSecurityContext error, data 52e, v2580`

## Cause

The FQDN of the administrator account is not configured correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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