> Source: [sk100432](https://support.checkpoint.com/results/sk/sk100432)

# sk100432 - "Load on Module failed - failed to generate masters file" or "Load on Module Failed - failed to load security policy" errors on policy installation failure

| Property | Value |
|----------|-------|
| Solution ID | sk100432 |
| Date Created | 2014-04-28 |
| Last Modified | 2020-09-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- "`Load on Module failed - failed to generate masters file`" or "`Load on Module Failed - failed to load security policy`" on policy installation failure.

## Cause

Possible reason - the "*tmp* " directory (*/var/log/opt/CPsuite-R77/fw1/**tmp***) was not created on the problematic Security Gateway after the fresh installation or upgrade to R77.x. This directory is used for various temporary files required for Security Gateway operation.

This issue can be caused also when the */var/log* partition has no write permissions (due to file/system issues).

\[Expert@HostName:0\]# ln -s /var/log/opt/CPsuite-R80/fw1/tmp /opt/CPsuite-R80/fw1/tmpln: creating symbolic link '/opt/CPsuite-R80/fw1/tmp/tmp' to '/var/log/opt/CPsuite-R80/fw1/tmp': **Read-only file system**

## Solution

This solution requires authentication. Please log in to view the full solution.

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