> Source: [sk100281](https://support.checkpoint.com/results/sk/sk100281)

# sk100281 - Cannot access UserCheck page

| Property | Value |
|----------|-------|
| Solution ID | sk100281 |
| Date Created | 2014-04-15 |
| Last Modified | 2016-06-06 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When using Application Control and URL Filtering with UserCheck enabled, blocked websites are successfully blocked, however the browser does not redirect to the UserCheck page. It will also not be possible to directly browse to the UserCheck page based on the alias set up in SmartDashboard.   

* UserCheck connectivity debug (*fw ctl zdebug + crypt* ) shows

  <br />

  *;vm_mux_first_packet: Connection is for http(s)? = 1 (allow redirect = 1);
  ;vm_mux_first_packet: is mp port allowed? allow_80_443_ports = 0 or connection from internal interfaces = 0;*

## Cause

UserCheck is not enabled on the correct interfaces.

## Solution

This solution requires authentication. Please log in to view the full solution.

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