> Source: [sk1000216](https://support.checkpoint.com/results/sk/sk1000216)

# sk1000216 - VPN tunnels show up as "Up-Phase 1" in SmartView Monitor, but the VPN is working

| Property | Value |
|----------|-------|
| Solution ID | sk1000216 |
| Date Created | 2026-10-01 |
| Last Modified | 2026-10-01 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20 |
| OS | Gaia |

## Symptoms

- <br />

* In SmartView Monitor, the status of a VPN tunnel always shows as "Up-Phase 1".
  * ![](https://static.checkpoint.com/apps/sk/1000216/350577e7-a56b-4f76-9cd2-8590aece4c59.png)

<br />

* The VPN is working as expected.

## Solution

<br />

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Check Point Firewall / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

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