> Source: [sk1000205](https://support.checkpoint.com/results/sk/sk1000205)
# sk1000205 - Endpoint Security Client on macOS may not show "allow" on first time setup
| Property | Value |
|----------|-------|
| Solution ID | sk1000205 |
| Date Created | 2026-09-29 |
| Last Modified | 2026-09-29 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X |
| OS | macOS |
## Symptoms
- * When users connect to the Endpoint Security Client for the first time on a Mac and do not click "Allow" for the Check Point Firewall extension, they may encounter an issue where the "Allow" prompt does not reappear. As a result, the client becomes stuck and cannot connect without manual intervention.
* This issue does not always occur if the user mistakenly denies the Endpoint Security extension instead of allowing it.
* The Endpoint Client is E89.20 or above.
Error when connecting to site in MAC client:
## Solution
We are currently working to correct the issue for upcoming Endpoint Client releases; however, the issue can be resolved manually or via a portfix.
How to fix manually:
1. Open System Settings
2. Look for "Login items and extensions"
3. Scroll down to the "Extensions" section
4. Enable the "Check Point Firewall" System Extension
Portfix:
[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.
For faster resolution and verification, collect these files:
1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Check Point Firewall / each Cluster Member / Security Group involved in the case.
**Hotfix installation instructions:**
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).
---
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