> Source: [sk1000158](https://support.checkpoint.com/results/sk/sk1000158)

# sk1000158 - Login attempts to SmartConsole or the Management API fail with a "Wrong Password" error when multiple users log in simultaneously

| Property | Value |
|----------|-------|
| Solution ID | sk1000158 |
| Date Created | 2026-09-16 |
| Last Modified | 2026-10-13 |
| Technical Level | Advanced |
| Products | SmartConsole, Multi-Domain Security Management Server |
| Versions | R82 |

## Symptoms

- Login attempts to SmartConsole or the Management API fail with a "Wrong Password" error when multiple users log in simultaneously. This issue is more likely to occur in environments that use automated API scripts or tools that generate concurrent login requests. The issue can affect both local users and RADIUS users.

## Cause

An internal password-handling race condition may occur when multiple authentication requests are processed at the same time. As a result, valid credentials can be incorrectly rejected, and the login attempts fail with a "*Wrong Password*" error.

## Solution

This solution requires authentication. Please log in to view the full solution.

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