> Source: [sk1000068](https://support.checkpoint.com/results/sk/sk1000068)

# sk1000068 - Can't Open the Logs & Events Tab in Web SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk1000068 |
| Date Created | 2026-08-26 |
| Last Modified | 2026-09-02 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | Intel/PC, 3000, 20, 400 |

## Symptoms

- * All Web SmartConsole features function normally except for the **Logs \& Events** tab. When attempting to open the tab, the following error message is displayed, depending on the operating system locale.

  <br />

  **Traditional Chinese:** `????`  
  **Simplified Chinese:** `????`

  <br />

  ![something went wrong](https://static.checkpoint.com/apps/sk/1000068/cb7192b1-c5ef-45f0-a94e-887780b982d9.PNG)  

* The browser Developer Tools console displays the following errors when opening the **Logs \& Events** tab.  

  Missing word from dictionary: Details  
  TypeError: Cannot read properties of undefined (reading 'find')   
  ErrorBoundary TypeError: Cannot read properties of undefined (reading 'find')  

* Log viewing continues to work normally in the **Desktop SmartConsole** and **SmartView Web Application** .

## Cause

A localization issue in the Web SmartConsole causes a required translated string to fail to load when a non-English language is selected.

## Solution

This issue was introduced in **Web SmartConsole Take 177** **\& 178** and has been resolved in **Web SmartConsole Take 179** which is now available for download.

Refer to [**sk170314**](https://support.checkpoint.com/results/sk/sk170314) for the latest available Web SmartConsole Take and update information.

**Workaround:**

Configure Web SmartConsole to use **English (United States)**.

1. Log in to Web SmartConsole.  

2. Navigate to **Manage \& Settings \> Preferences** .  

3. Change **Language** to **English (United States)** .  

4. Refresh the browser page if required.  

5. The **Logs \& Events** tab should now open successfully.

**Related Solutions:**

* [sk170314 - Web SmartConsole](https://support.checkpoint.com/results/sk/sk170314)
* [sk173968 - Web SmartConsole Troubleshooting](https://support.checkpoint.com/results/sk/sk173968)
* [sk166932 - Troubleshooting SmartConsole Web Components and Extensions](https://support.checkpoint.com/results/sk/sk166932)

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