> Source: [sk1000063](https://support.checkpoint.com/results/sk/sk1000063)

# sk1000063 - SmartProvisioning Prompts for Administrator Credentials When Opened from SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk1000063 |
| Date Created | 2026-08-25 |
| Last Modified | 2026-08-31 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82 |
| OS | Gaia |

## Symptoms

- * After a Jumbo Hotfix Accumulator (JHF) Take 103 installation or higher on the Security Management Server, SmartProvisioning or SmartLSM opens from SmartConsole but prompts the user for administrator credentials.
* The previous Single Sign-On (SSO) behavior no longer works. Before the upgrade, SmartProvisioning opened without a separate password prompt.
* Rollback to the previous JHF take restores the previous behavior and removes the additional SmartProvisioning login prompt

## Cause

When SmartConsole opens SmartProvisioning, it requests an authentication token for the secondary application. This token lets SmartProvisioning open in the same authenticated administrator session. FWM does not correctly match the SmartConsole session to the SmartProvisioning request. SmartProvisioning does not receive a valid SSO token and shows a separate administrator credentials prompt.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it. For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instruction** Refer to [How to Install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

NOTE: A Hotfix installation can require service restart or system reboot. Perform the change during an approved maintenance window.

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