> Source: [sk1000063](https://support.checkpoint.com/results/sk/sk1000063)

# sk1000063 - SmartProvisioning Prompts for Administrator Credentials When Opened from SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk1000063 |
| Date Created | 2026-08-25 |
| Last Modified | 2026-10-13 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82 |
| OS | Gaia |

## Symptoms

- * After a Jumbo Hotfix Accumulator (JHF) Take 103 installation or higher on the Security Management Server, SmartProvisioning or SmartLSM opens from SmartConsole but prompts the user for administrator credentials.
* The previous Single Sign-On (SSO) behavior no longer works. Before the upgrade, SmartProvisioning opened without a separate password prompt.
* Rollback to the previous JHF take restores the previous behavior and removes the additional SmartProvisioning login prompt

## Cause

When SmartConsole opens SmartProvisioning, it requests an authentication token for the secondary application. This token lets SmartProvisioning open in the same authenticated administrator session. FWM does not correctly match the SmartConsole session to the SmartProvisioning request. SmartProvisioning does not receive a valid SSO token and shows a separate administrator credentials prompt.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.20/index.html) starting from Take 10
* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 50
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 130

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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