> Source: [sk1000023](https://support.checkpoint.com/results/sk/sk1000023)

# sk1000023 - Restore from Gaia system backup fails with hotfix information does not match

| Property | Value |
|----------|-------|
| Solution ID | sk1000023 |
| Date Created | 2026-08-23 |
| Last Modified | 2026-09-02 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10 |
| OS | Gaia |

## Symptoms

- <br />

* After a fresh Gaia installation, a local Gaia backup restore fails before the configuration restore phase starts.
* The solution in sk105883 doesn't solve the issue.

<br />

* The restore log shows messages that indicate a hotfix comparison failure.

Example restore log messages:

```text
[VerifyRestore[Start Action]]: Comparing JHF files
[VerifyRestore[Start Action]]: Hotfix files do not match
[AppManager::Execute]: Fail to execute main procedure
```

## Cause

The restore process stops because the Jumbo Hotfix Accumulator information on the current appliance does not match the Jumbo Hotfix Accumulator information stored in the backup file.

## Solution

This solution requires authentication. Please log in to view the full solution.

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