> Source: [sk1000014](https://support.checkpoint.com/results/sk/sk1000014)

# sk1000014 - VSNext Radius GAIA user is unable to modify VS properties

| Property | Value |
|----------|-------|
| Solution ID | sk1000014 |
| Date Created | 2026-08-20 |
| Last Modified | 2026-10-13 |
| Technical Level | General |
| Products | Security Gateway, Check Point Firewall |
| Versions | R82.10, R82.20 |
| OS | Gaia |

## Symptoms

- * Remote Authentication Dial-In User Service (RADIUS) authenticated Gaia administrators cannot modify Virtual System (VS) properties in the Gaia Web Portal.
* The issue affects modifications to all VSNext Virtual System properties in the Gaia Web Portal. For example, an attempt to modify the CoreXL instance count for a VSNext Virtual System fails in the Gaia Web Portal.
* The same changes succeed when the administrator uses Gaia Clish. For example, changing the CoreXL instance count succeeds when the administrator runs this command in Gaia Clish:  
  `set vsnext corexl-instances virtual-gateway 3 ipv4-instances 4 wait-for-task true`
* The issue occurs only in the Gaia Web Portal. It do not indicate an administrator permission or configuration problem.
* The issue is observed in a VSNext ElasticXL Cluster environment.

## Cause

VSNext Virtual System properties.A Gaia Web Portal authorization handling condition in VSNext ElasticXL Cluster environments prevents the required permissions from being applied correctly for RADIUS-authenticated administrators when they modify

The issue is limited to the Gaia Web Portal authorization workflow. The same operations succeed through Gaia Clish.

## Solution

Contact [Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure that the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Check Point Firewall, each Cluster Member, or the Security Group involved in the case.

For Hotfix installation instructions, refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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